Technical Support

278 posts | Original | Recent
 
Laura Robinson
6 Posts
about 1 month
via Android

Gabe, no.  It still doesn't work for me.  I should have asked... Do I need to run an update?

2:03pm
Ok, so it is working for us when we click on the link in Google Calendar, but not from Chrome. Perhaps try restarting your phone and see if links from Google Calendar work for you? We will try to figure out what is going wrong in Chrome and get back to you.
2:06pm
Gabe, thanks 👍. Restarting the phone seemed to do the trick! The calendar workouts launch properly 😁
2:11pm
Ok, great!
3:54pm
Thanks again for your quick response and action!!
Luca⚡ ⚡.
37 Posts
about 1 month
via Android

Anyone else having issues with his smartwatch broadcasting HR to Skimble?
I have a Garmin Venu 3, it broadcasts just fine with other apps, but not with Skimble.

I was able to reproduce the unsync with "nRF connect" app, and I sent a video to the Skimble support team long time ago.... No answers...

When can I get the issue solved?

yesterday
Hi Luca, sorry about our lack of action on this issue. We are going to order a Venu 3 today and will try to see if we can reproduce & resolve it.
11:48am
Hi Gabe, thanks for your answer. I reached Garmin a while ago, but they push all to third party developpers. On of their last message wast saying: "These are digital accessories or apps from third-party suppliers, among others, which we cannot always verify due to their volume. Some external developers do not have the necessary detailed knowledge of our software and it may therefore happen that these digital accessories or apps interfere with functions of the watch's operating system and cause problems. It is possible that they work perfectly originally, but have not been adapted to the latest software updates...
Luca⚡ ⚡.
37 Posts
13 days
via Android

Hi Gabe, any progress on your issue investigation with Garmin watch?
Do you plan a beta update I can try?

I tried few other apps and  all connect seamlessly.

01 Jul
Sorry, we have been a bit slow due to summer vacations, but have the watch and will be trying to figure out a fix in the next 1-2 weeks. Will let you know once we have something - thanks!
04 Jul
FYI, I think we have figured this out. We will do some more testing and try to get a release to Google asap. It will take a few days to get through review so sometime next week is my best guess. Thanks for your patience!
04 Jul
Great to hear that!
09 Jul
Our update with the fix is now available in our Open Testing channel on Google Play. Let me know if you have any issues. I think we may fix some other minor unrelated issues we found before we do another full public release.
09 Jul
Hi Gabe, It seems working so smotthly now and connecting very fast!!!! Thanks a lot for supporting my request! I have no excuses now to start again my journey with Skimble Workout app

 

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